All orders are shipped via USPS. Confirmation, Shipping and Tracking information are sent to the email address provided at checkout. NO SHADE INC is not responsible for packages with a status of "delivered" or deemed "lost". For assistance with tracking please contact the United States Postal Service (800) 275-8777 


As a safety and hygiene precaution No Shade Inc does not accept returns. 


All merchandise is quality control tested before shipping and guaranteed to be sent in pristine condition. Should there be an issue with product quality/damage you have 24 hours from the date of delivery to send email with photo of product for consideration of refund in the form of store credit.